How to Increase your Tip.
Every service professional want to do a good job and make more money !There are two ways to achieve your goal:
Increase sales: Tip income is based upon a percentage of what your guests purchase . So higher sales will mean greater tips . Increasing sales is usually done through suggestive selling and up-selling. Done with sincerity and skill , suggestive selling can be very effective. However , done poorly it comes across as insincere and manipulative . If you focus on how much money your guest are spending .you will not focus on connecting with your guests. It is important not to forget that it is that personal connection that determines how your guests feel you have helped enhance their meal . Do not compromise the quality of service by trying too hard to get the sales the guests.
Increase Tip percentage: you will increase your income if your guests start leaving tips that are a larger percentage of the bill for example, if your tip percentage increases from 10 to 20 percent , you increase your tipped-income off the same sales totals. Although you may not be selling more products , your guests are leaving you 10 percent more than before. Let's take a look at why people tip:
Because it is the custom.
Because they will feel guilty if they do not , even when the service is poor. these people leave a low percentage .... sometimes much less than 10 percent . If this happen to you , they are sending a message.
The biggest factor in tipping is the level of personal connection if you establish with guests . the greater the bond , the higher the tip is like to be .At least when the guest is deciding what you at the end of the meal , they will round up instead of down.
Ways to improve your Tips.
Be competent. Know the menu and how to describe it in mouth -watering , enticing terms.
Compliment the guest's selection and be specific.
Be well rested and charged up for your shift.
Be sure the table is picture perfect when your guests sit down.
Offer a sincere compliment.
Learn and use the names of your guests.
Remember what regular guests like and do not like.
Keep your mind off the tip!
Make personal recommendations.
Offer reading material to guests who are dining alone.
Reinforce the guests choice. Let them know you belive they will enjoy the item.
Ensure all sales are captured which will result in an inaccurate subtotal.
Help guest with their coats.
Invite guest back on specific Day for a specific reason .
Check immediately for forgotten items.this allows you to stop guest before they leave and return the item.
Show your gratitude regardless of the tip left.
What is a Quality Experience?
Today , there are more than 15000000 in the world . It is estimated that nearly half of all adults eat outside the home each day , clearly , these statistics indicate guests have many choices on any given day. What do these statistics mean to you ? Obviously, business is booming for those in the food service industry and the competition is stiff. It means that you must find a way to set your restaurant apart from the competition.
For your restaurant does not define itself as a restaurant company. It define as being in the business of serving guest. What is the difference? A restaurant simply serves food. But your restaurant serves food with uncompromising food with quality service. To be competitive, you must exceed the expectations of guests . You must first deliver those things that guest find important like food quality and excellent sincere caring service all in a friendly atmosphere and a clean restaurant.
Attitude of service.
Uncompromising quality standards are not reserved exclusively for guests. They touch team memeber as well. Quality means that you provide guests and Team member with the kind of personal attention that recognizes each individual's needs and concern in a sincere way . It is the attitude of serving people with gracious hospitality everyday.
Here is example of quality experience outside the restaurant. Assume that you are staying overnight with a friend. Your friends knows that you have been working hard and want to relax. When you arrive , you are shown to your room where you find a clean bed with fresh sheets and a nice bouquet of fresh flowers. Nice you think . However next to the flower , you notice a small basket filled with toiletries and next to the basket , a plate of fresh fruits, crackers and cheese. You read the note that say "relax and enjoy" Through the whole series of events , you finally say, " How Great! This is nice"
Working as Team
Creating quality experience for Guest in your restaurant work the same way. Through a series of events , they finally realize. "HOW GREAT !THIS IS NICE "
Obviously, you cannot create a series of events alone .you need the help and support of every Team Member to create excellence !here is how it might work :
Let us start at the front door where you personally welcome a group of guests that comes in with a sincere and warm welcome .you chat for a few seconds
Next , their server comes over to greet them using their name because you shared that information with the server . The server takes their drink order and provides perfect gracious hospitality.
Towards the end of their meal , you come to visit them again and ask if they are going to try one of your excellent dessert you described with mouth-watering description. They decide it is a good idea so you get it bring it to them personally . you could go on with the scenario, but the point is that you have made this couple feel at home through your sincere actions and commitment to quality-through just the right amount of personal attention and perfectly executed procedures. Overall , you and your team created an experience they will remember because you made them feel special .
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