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Bartender cash out procedures
Manager will run your report of cash . your don’t see your cash report or count your money as you do when you are working in the bar . Do not forget to pull your credit cards tip from the drawer as you close them out during your shift. If your cash drawer amount is over at the end of the night . you will not get the money even if it is due to you forgetting to pull your tips out.
At the end of each shift , you will need to turn in all Credit card charges to your managers . make sure you have the signed copy of the guest check attached to the corresponding closed checks. It Is your responsibility to keep up with all closed checks. So it is a god idea to keep your credit card receipt together in one place during your shift.when you closed out a credit card CHARGE, make sure the credit card total you enter matches what is written on the signed copy of the guest check. Once in a while guest may makes a mistake when adding the tips to the total . when this happens, get you manager to help you with the credit card
What to say to a Guest when the Card is declined
Quietly lean Down to the guest who gave you the credit card and say : “ I’,m sorry, but this card didn’t take. Do you have another one I could try”?
Most guest will give you another method of payment and will be grateful that you don’t make a big deal out of it
If the guest doesn’t understand why their card didn’t work they may ask some questions or have you try same card again . get a manager to handle at this point.
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