Responsible Alcohol Service
BE RESPONSIBLE BECAUSE YOU WILL BE HELD RESPONSIBLE!
Serving Alcoholic Beverages is a serious matter. Irresponsible alcohol Service may result in dire consequences for our guest , you the restaurant and the company ,we are genuinely concerned about the welfare of out team and guests. It is extremely important that every Restaurant Team members understands the importance of responsible alcohol service.
ALWAYS be responsible when selling
and serving alcoholic beverages .consider these facts:
Alcohol depresses the central nervous system .and if consumed in sufficient quantities, may cause Impaired judgment , loss of coordination and impaired speech
A person arrested on an alcohol –related charges is asked Where she/He was drinking
Restaurant ‘s server , bartender, Managers and the company as a whole may be held liable for death or injuries resulting from the irresponsible sale or service of alcohol to a Guest.
It is Illegal to serve alcohol to an Intoxicated person or to Continue to serve a person approaching intoxication
You are Never obligated to serve alcoholic beverages to any person wo cannot produce a valid form of identification
It is illegal to serve alcohol to a person under the age ,
Reasonable Efforts
The law requires people serving alcohol to show reasonable efforts in providing a responsible drinking environment to avoid illegally furnishing intoxicating beverage to the guest .Reasonable efforts may include denying service to an intoxicated Guest. Refusing to serve alcohol to an underage guest and intervening if a guest becomes visibly intoxicated.
The following list identifies reasonable efforts you are to expected to make to ensure a responsible drinking environment.
Checking IDs for proof age
Slowing down service to avoid the possibility of a guest becoming intoxicated
\notify a Manger of any alcohol related concern of if you need to :
Refuse alcohol service to an intoxicated Guest
Offer alternates transportation
Call the police (IF NECESSARY)
The definition of illegally furnishing intoxicating beverages to a guest includes the sales and /or service of alcohol beverages to the guest who is :
Under the legal age
Of questionable age without requesting and validating proper identification
Posses Fraudulent or questionable identification
Appear under the influence of alcohol or drugs upon arrival at the restaurant
Forms
of identification for Alcohol Service
Following are acceptable and not acceptable forms of identification. If you have a question about a Guest’s identification, talk to your MANAGER immediately .
Acceptable Forms of identification
Driver’s License
Passport
Voter’s ID card
NON - Acceptable Forms of identification
Birth Certificates
Student ID card with or without picture
Signs of Intoxication
It is important for all FOH employees to recognize the sign of intoxication. Listed below are some of the sign
Drowsiness (Heavy eyelids)
Loud argumentative behavior
Careless with money
Mood changes
Altered speech patterns
Annoying other guests
Loosing motor skills
Drinking too fast
Animated, boisterous, over friendly
Spilling drinks
Slurring Words
Stumbling
If someone begins to show ant of these signs ,get the FOH Manager before you serve them another drink .If someone comes in and is already showing these signs then call the FOH Manager before you serve them
How to
ask for identification
Use any of the following statement to ask Guest for an ID:
Please , take this as a compliment . I need to see your ID
Sorry for the inconvenience but, by law , I need to see some form of identification before I can serve you.
I am really not good at judging age. So may I please you ID
Refusing Alcohol Service
Hopefully, You will not have to deal with the heavy drinkers very often . if someone does does become intoxicated , follow these guidelines.
First , Notify your manager. She /he will visit the table and make a decision about continuing alcohol service
Do not serve an already intoxicated Guests
If a Guests Becomes intoxicated while at your restaurant . stop drink service .This decision must be final
Do not argue with the guest
Remain in control of yourself . Do not over react. Remember : alcohol can cause people to be irrational
Always let a Manager handle these situations
Example
of what to say
Joe , I am afraid if I serve you another drink, you may have trouble getting home . How about a soft drink?
I m sorry , Sue . I cant serve you another drink tonight . I am concerned for your safety . Can I get you a soda or make you a nice sandwich
I’d like to serve you another drink,Tom but I just can’t . I do appreciate your business, but I’d rather see you arrive home safely so that I can keep enjoying your business
George , I m worried about you driving home tonight . Can I call a friend to pick you up ?
Care
about their well being
It’s important to make every possible effort to ensure the safety of guests
Ask for help from the guests Friend( if sober)
Call a friend or family member to pick up the guest
Get a Manager Involved to.
Call a cab for the guest at the restaurant Expense
Call for security escort if the guest is making a scene
Alert the police if the guest leaves in his/ her car. Get their license.
Forms
of payment
As we Accept only cash and credit/debit cards. But now a days scenario is change People are doing digital payments systems like PAYTM, GOOGLE PAY. etc
When the guest do not have enough Money to pay the bill
Occasionally , you may be forced with an embarrassed Guest when the bill is presented.It someone who is short may be a few rupees . has the wrong form of payment , or is simply shocked to see their wallet empty , by all the means do not say or do anything to embarrass them! Suggest another form of payments . if they do not have one get your manager and together decide how to take care of the situation and the guest.
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